A Customer Focused Approach

At BoKlok we are committed to putting the customer first.

We want our customers to enjoy every step of their journey with us. From the initial registering of interest, all the way through to moving day and beyond, our team is there to offer support and advice.

Sweden's Most Satisfied Customers

In Sweden, BoKlok is measured annually, together with other housing developers, in an independent industry survey where customer satisfaction is ranked in a customer satisfaction index (CSI). It is estimated that just over 85% of all new homebuyers in Sweden are included in the survey.

In 2021 BoKlok was awarded Sweden's most satisfied residential customers. It is the fourth time in six years that BoKlok has secured first position, something we are really proud of. 

BoKlok Sweden has previously been awarded first prize in 2017, 2018 and 2020. In 2019, BoKlok came in second place and in 2016, BoKlok secured third place.

Read more here.


"We are striving to reach high levels of customer service"

“This is a fantastic achievement for our Swedish colleagues and is testament to the commitment we as a company place on delivering a high level of service to our customers. With our first developments underway in Bristol and Worthing and our first purchasers preparing to move into their new homes this year, we are striving to reach these same high levels of customer service here in the UK.”

Jerrie Kristiansson
Sales Director, BoKlok UK

Photo of Jerrie Kristiansson
Boklok happy customers

I’ve got a sustainable new home, designed with the future in mind

“I am a big fan of the sustainability elements, which the homes have to offer. To be able to live in a home that is actively designed to help me to live more efficiently was a major draw, and so important.”

Local teacher Bethany has purchased a two-bedroom apartment at BoKlok on the Brook in Bristol.

To be able to purchase a family home of our own is like a dream come true

“When we discovered BoKlok on the Brook, it just seemed perfect. The open spaces and the play areas that will be delivered, really appealed to us. Providing safe spaces where our children can play and make new friends, all so close to our home, gives the development a real community focus.”

Estefania Moreno Guillen and her family have secured a three-bedroom family home at BoKlok on the Brook in Bristol.

BoKlok happy customer