A Customer Focused Approach

At BoKlok we are committed to putting the customer first.

We want our customers to enjoy every step of their journey with us. From the initial registering of interest, all the way through to moving day and beyond, our team is there to offer support and advice.

Sweden's Most Satisfied Customers

In Sweden, BoKlok is measured annually, together with other housing developers, in an independent industry survey where customer satisfaction is ranked in a customer satisfaction index (CSI). It is estimated that just over 85% of all new homebuyers in Sweden are included in the survey.

In 2021 BoKlok was awarded Sweden's most satisfied residential customers. It is the fourth time in six years that BoKlok has secured first position, something we are really proud of. 

BoKlok Sweden has previously been awarded first prize in 2017, 2018 and 2020. In 2019, BoKlok came in second place and in 2016, BoKlok secured third place.

Read more here.

 

"We are striving to reach high levels of customer service"

“This is a fantastic achievement for our Swedish colleagues and is testament to the commitment we as a company place on delivering a high level of service to our customers. With our first developments underway in Bristol and Worthing and our first purchasers preparing to move into their new homes this year, we are striving to reach these same high levels of customer service here in the UK.”

Jerrie Kristiansson
Sales Director, BoKlok UK

Photo of Jerrie Kristiansson
Boklok happy customers

It’s the perfect place to raise a young family

"It’s wonderful to find an apartment that actually feels like living in a house. 

"The system of a ballot to be able to buy with BoKlok was very fair. As promised, we received help and support throughout the buying process, and even afterwards when we had questions, which is great."

Felicia, Jonas and their son Joel purchased with BoKlok Sweden

Everything is new, and maintenance-free

"We are having a great time. We’re extra fond of the semi-open floor plan between the kitchen and the living room. It’s stylish, with surfaces that are nicely neutral in design, so they’ll suit anyone’s taste. But at the same time, they’re easy to personalise."

Evelina and Patrik with their children Signe, Stella and Elis purchased with BoKlok Sweden

BoKlok happy customer